Refund and Returns Policy
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Last updated: 25/01/2024

Welcome to SLAH (“us”, “we”, or “our”) Online Shop. This Refund & Returns Policy outlines the terms and conditions for the return and refund of products purchased from our website. By making a purchase with us, you agree to the terms outlined in this policy.

1. Returns

1.1 We accept returns within 30 days from the date of delivery.

1.2 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiating a Return

2.1 To initiate a return, please contact our customer service team with your order number, the reason for the return, and any relevant photographs if applicable.

2.2 Our customer service team will provide you with further instructions on how to proceed with the return.

3. Return Shipping

3.1 Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

3.2 We recommend using a trackable shipping service for returns to ensure that the items reach us safely.

4. Refunds

4.1 Refunds will be processed once the returned items are received, inspected, and approved.

4.2 The refund will be issued to the original payment method used for the purchase.

4.3 Please allow [X] business days for the refund to be reflected in your account.

5. Exchanges

5.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

6.1 If you receive a damaged or defective item, please contact our customer service within [X] days of receiving the product.

6.2 We may request photographs of the damaged or defective item to assess the issue.

6.3 We will provide instructions on how to return the item, and a replacement or refund will be issued upon approval.

7. Cancellations

7.1 If you wish to cancel an order, please contact our customer service as soon as possible.

7.2 If the order has not been shipped, we will process the cancellation and issue a full refund.

8. Changes to Refund & Returns Policy

8.1 We reserve the right to update or modify this Refund & Returns Policy at any time. The latest version will be posted on our website.

Contact Us

If you have any questions or concerns about our Refund & Returns Policy, please contact us.

Thank you for choosing SLAH Online Shop!